Artificial intelligence (AI)

Cognitive Robotics IEEE Robotics and Automation Society IEEE Robotics and Automation Society

Traditional RPA vs Cognitive Automation One example is to blend RPA and cognitive abilities for chatbots that make a customer feel like he or she is instant-messaging with a human customer service representative. Unlike traditional unattended RPA, cognitive RPA is adept at handling exceptions without human intervention. For example, most RPA solutions cannot cater for …

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